Shipping policy

Shipping Policy

Overview

All orders are shipped from the United Kingdom.

We aim to process and dispatch orders as quickly as possible. Shipping times may vary depending on your location, product availability, and whether the item is in stock or on preorder.

Delivery times are estimates only and are not guaranteed.

Processing Times

Orders are usually processed within 1–3 business days.

Processing may take longer during:

  • High demand periods

  • Product launches

  • Preorder fulfilment

  • Holidays

  • Manufacturing delays

You will receive a confirmation email once your order has been dispatched.

Pre-Orders

Some products may be sold as pre-orders.

If you place a preorder:

  • The item is not yet ready to ship

  • Estimated shipping dates will be shown on the product page

  • Delivery dates are estimates only

Delays may occur due to:

  • Manufacturing

  • Supply chain issues

  • Quality control

  • Shipping disruptions

We will make reasonable efforts to keep customers informed.

If production cannot be completed, you will be offered a refund.

UK Shipping

Typical delivery time after dispatch:

  • Standard shipping: 2–5 business days

  • Express shipping: 1–2 business days (if available)

Shipping cost is calculated at checkout unless stated otherwise.

International Shipping

We ship worldwide where possible.

Typical delivery times after dispatch:

  • Europe: 3–10 business days

  • USA / Canada: 5–12 business days

  • Rest of world: 7–20 business days

Delivery times may vary depending on customs and local carriers.

Customers are responsible for:

  • Import duties

  • VAT / taxes

  • Customs fees

These charges are not included in the product price.

We are not responsible for delays caused by customs.

Lost or Delayed Orders

If your order has not arrived within the expected time, please contact:

info@slope-tugger.com

We will work with the shipping carrier to investigate.

We are not responsible for delays caused by:

  • Incorrect address provided by customer

  • Customs clearance

  • Weather

  • Carrier issues outside our control

Incorrect Address

Please ensure your shipping address is correct.

We are not responsible for orders shipped to an incorrect address provided at checkout.

If your order has not yet shipped, contact us immediately.

Damaged in Transit

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Include photos of the item and packaging

We will arrange a replacement or refund where appropriate.

Contact

Slope-Tugger
United Kingdom
Email: info@slope-tugger.com